FAQ
1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. Your payment information is securely processed.
2. How long will it take to receive my order?
Processing time is typically 1–3 business days.
Shipping times depend on your location:
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USA: 3–7 business days
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International: 7–21 business days
You’ll receive a tracking number once your order ships.
3. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times will vary depending on your location.
4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use that link to follow your package’s journey.
5. Can I cancel or change my order after placing it?
If you need to make changes, contact us within 12 hours of placing your order. Once it’s been processed or shipped, we unfortunately can’t make changes.
6. What is your return policy?
We offer returns or exchanges within 30 days of delivery. Items must be unused, in original packaging, and in the same condition you received them.
To initiate a return, please contact us with your order number.
7. My item arrived damaged or incorrect. What should I do?
We’re sorry for the inconvenience! Please email us at [your email] with a photo of the damaged/incorrect item and your order number. We’ll make it right.
8. Do you offer discounts or promotions?
Yes! We regularly run promotions and offer discounts to email subscribers. Sign up for our newsletter to stay updated on the latest deals.
9. Is it safe to shop on your website?
Absolutely. Our store is powered by Shopify and uses secure SSL encryption to protect your data.
10. How do I contact customer support?
You can reach us via email at [your email address] or through our contact form [link to contact page]. We typically respond within 24 hours (excluding weekends).